THE RETURN POLICY
At Anahadii, we try our best to ensure that when you purchase something on our platform, you have a meaningful, memorable and worthwhile experience. However, we understand that there can be times when you do not find the product satisfactory or as per your expectations. We offer an easy return and refund policy to help you do so.
The following steps will give you a clear idea of the process:
- A return request has to be placed within 48 hours from the time of delivered order, only via email
- In case of international shipments return/refund/exchange is not applicable other than for damaged products, and the concern has to be reported within 48 hours from the time of delivered order, only via email
- International orders, if undelivered due to any issues from the customer's end viz. non-delivery of products wherein the customer was unreachable/out of station or has provided incorrect shipping information,are inapplicable for refund
- Once we receive the request, we will send an email confirming the same and will communicate inquiring about your bank account details for refund
- The product will be picked up from your doorstep, and the courier arrangements required for this will be provided by us
- Once we get the product in our warehouse, it shall be put under quality testing
- Once the product qualifies required parameters, we will send across another email confirming the return
- You are expected to receive the refund amount credited to your bank account within 7-10 business days from the date of accepted return
- Exclusive Designer Sarees are ineligible for Return/Exchange/Refunds
Conditions Under Which Return Is Infeasible
The following are the parameters that have to be met for validating a return:
- The product must be unused
- The return label must not be removed
- It must not have any stain, sweat or body odour on it
- It must not be torn or damaged
- The price tags and/or paper tags should be unaltered
- The packaging and folding should be intact
- The product must not be washed or dry cleaned
- Please note, our cloths are handloom/ handwoven/ handcrafted, hence irregularities eg. in weaving, minor colour variations, colour spread etc. are not uncommon, and will not be considered as defect/damage. Kindly reach out to our customer care team for any further information
- Blouses are not considered for return. Once the blouse is delivered to the customer, it is considered as the final sale involving no options of return/exchange or refund, so customers are requested to not to place any return or refund requests post a blouse purchase
- Dupattas are not considered for return. Once the dupatta is delivered to the customer, it is considered as the final sale involving no options of return / exchange or refund, so customers are requested to not to place any return or refund requests post a dupatta purchase
- Products purchased using some discount codes are INELIGIBLE for return / exchange or refund
- Products that are made on “Pre-Order” basis are not eligible for any return / exchange or refunds unless the product is damaged
- Exchange or return cannot be initiated for independent items in an orderworth more than 10,000 INR. Exchange will be accepted only in the case of manufacturing defect or dispatch of an incorrect item
- Return cannot be initiated if the product is purchased with customization (fall &pico and/or running blouse stitched)
- Orders dispatched on urgent basis, on customer request, before the dispatch timeline, will be ineligible for return/ exchange or refund
- Prepaid orders once dispatched from our warehouse, with client confirmation, are inapplicable for any cancellation or refund
When Can You Cancel An Order?
Products can be cancelled before the shipment process is initiated. Once the shipment process is started, the product will not be eligible for cancellation. However, you can initiate a return once it is delivered to you. If cancellation is requested before the shipment/dispatch of the product, the entire amount will be refunded.
Refunds will be processed only through net banking. For prepaid orders, we refund the amount only to the account from which you made the payment. We also ensure that your bank account information remains private and confidential.
For Domestic orders: The entire amount paid for any purchase shall be returned (excluding the shipping charges, that is an amount of 300 INR) within 7-10 business days from acceptance of the return. (Dependent on mode of payment)
We have done our best to assure that colours of the products are true to original and accurate as per description. However, reproduction of the colours is dependent on the resolution, type and colour calibration of your screen. We cannot guarantee accurate reproduction of colours on your monitor / mobile screens. Please allow such variation in the colour of the products as displayed on the website when compared to the actual products you receive.